American Airlines Bumped A Record Number Of Passengers In 2019

American Airlines Bumped A Record Number Of Passengers In 2019

American Airlines has bumped more passengers in 2019 than all other U.S. Airlines combined. During the peak summer travel season from July to September, American Airlines denied boarding to 3,400 passengers. According to data compiled by the U.S. Department of Transportation,...
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American Blames Delay in Adding More Seats to Jets on Union Woes

American Blames Delay in Adding More Seats to Jets on Union Woes

American Airlines has delayed plans to redesign its cabins and add more capacity to the U.S. market. The company blamed issues with the Transport Workers Union of America and the Association of Mechanists, as well as the recent Boeing 737 Max...
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American Airlines Still Integrating Tech Ops Systems

American Airlines Still Integrating Tech Ops Systems

American Airlines is integrating ít maintenance network so that all work, tooling, materials and other maintenance needs can be completed on any aircraft in any of our maintenance locations. American has aslo built a common planning tool, called Aircraft Main...
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American Cancels Flights Because of Shoddy Overhead Bins

American Cancels Flights Because of Shoddy Overhead Bins

American Airlines temporarily has removed from service 14 of its Boeing 737-800 jets because work to add new overhead bins on some aircraft “was not up to our standards”. American said it found issues with bin retrofits on two aircraft,...
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What’s Behind American’s Falling Customer Satisfaction Scores?

What’s Behind American’s Falling Customer Satisfaction Scores?

Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn’t been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. Collected and summarized f...
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American Airlines Has a Customer Satisfaction Problem

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. For the first time in recent history, a key American Airlines customer satisfaction metric dropped, year-over-year...
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Why American Airlines Is So Obsessed With On-Time Departures

Why American Airlines Is So Obsessed With On-Time Departures

Deep down, American Airlines President Robert Isom is an operations guy. We’ve rarely seen someone get so excited while talking about what it takes to make sure an airplane departs on time. At American Airlines, some airport employees call Robert...
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American Makes It Harder For Agents to Rebook Coach Passengers on the Competition

American Makes It Harder For Agents to Rebook Coach Passengers on the Competition

American Airlines is making it tougher for average economy class passengers to reach their destinations when the carrier delays or cancels flights for maintenance, weather and other reasons. According to American’s new policy, American no longer permits airp...
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American Airlines and TSA test new bag-screening tech

American Airlines and TSA test new bag-screening tech

The Transportation Security Administration (TSA) is working with American Airlines to trial a new baggage scanner at the Terminal 8 security checkpoint at New York JFK airport. The new computed tomography (CT) scanner is an evolution of the existing 2D...
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American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines Upgrades its Economy Experience with Main Cabin Extra Seating

American Airlines has addressed this growing demand with its new Main Cabin Extra product, which, according to the airline, gives passengers “a little more of everything.” Passengers with Main Cabin Extra seats are among the first to board, with Preferred....
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