SkyTeam Develops New Technology Delivering Increased Seamlessness for Customers

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SkyTeam, the global airline alliance, has reached a milestone in the development of advanced technology enhancing its current tech hub with new functionalities. Unique to SkyTeam and known as the SkyLink Digital Spine, the new functionality is intended to gradually facilitate the 20 members of the alliance to exchange seat maps and cross-sell ancillary products.

The SkyLink Digital Spine will bridge the technology differences between members, allowing for the format translation and exchange of messages. Thanks to the SkyLink Digital Spine, it will now become possible for the customer to seamlessly book free seats, paid for seats and other ancillary products for all legs of their journey, regardless of which SkyTeam member they booked their ticket with.

Application of The Digital Spine will be significantly expanded over the next three years. Gradually more members will use the platform on interline itineraries to e.g. capture and find baggage, provide seamless check-in, supply all boarding passes, show real-time availability of seats and enable the purchase of ancillary types with miles.

Collected and summarized from the source below by Ta Ngoc Diep: