How Connected Employees Can Enhance Customer Experiences in Real Time

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In order to meaningfully engage employees and customers, it’s increasingly important for travel companies to empower their employees with communication tools that allow them to connect and collaborate, so that they can solve problems in real time. Travel brands must extend the application of advanced technologies to all levels of the organization to unlock productivity, efficiency, and ensure that the firstline workers have the tools they need to capitalize on the moments that matter most to customers.

Collected and summarized from the source below by Ta Ngoc Diep:  https://skift.com/2019/07/09/how-connected-employees-can-enhance-customer-experiences-in-real-time/