Global decision support (GDS) for airport performance and efficiency assessment based on Measuring Attractiveness by a Categorical Based Evaluation Technique (MACBETH) methodology on airport key performance areas was used to assess the overall performance of three airports and under two distinct processes, peer benchmarking and self-benchmarking ones (in this particular along several years in the recent past).
The results evidence the importance of this type of decision support that can help to understand how airports deal with performance and efficiency assessment and how KPA and KPI may impact in any benchmarking process and the overall evaluation. This method proves itself very flexible if the data is available. The choice of the KPIs to construct the rankings to benchmark the airports must be very accurate, and consensual; also, to promote the performance of the airport, it is necessary to promote the chain as a whole.
Complex and dynamic organisations such as international airports provide a challenge in establishing an appropriate performance measurement system, to improve their roles in an increasingly competitive aeronautical activity.
Collected and summarized from the source below by Tran Thi Tan https://db.vista.gov.vn:2095/science/article/pii/S0969699718301455