Travelers love to complain about how U.S. airlines spend major money upgrading premium classes while neglecting travelers who sit in regular coach seats. It’s not always accurate – most airlines have made improvements to coach in the past five years, though they have shrunk legroom and bathrooms – but it is true carriers have invested more up front than elsewhere.
As Delta Air Lines’ executives made clear Thursday on their third quarter earnings call, premium passengers get the spoils because they’re profitable. With a strong economy, corporate customers, business travelers and wealthy leisure passengers are increasingly splurging for premium seats, a development that is keeping Delta’s profits steady despite higher fuel prices.
Collected and summarized from the source below by Giang Tan https://skift.com/2018/10/12/delta-air-lines-sees-premium-profits/