Airports of the future: 10 predicitions for the next decade

Airports of the future: 10 predicitions for the next decade

Benoit Verbaere, Business Development Director, SITA predicts major change for nearly all aspects of the airport experience:  In future airports, risk will be constantly assessed by specialist artificial intelligence (AI), using the passenger’s digital identity. Airlines will no longer hold...
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Delta Overhauling Meal Options on Flights to Mexico City From the US

Delta Overhauling Meal Options on Flights to Mexico City From the US

To usher in the winter travel season, Delta Air Lines announced it is introducing holiday favorites and classic comfort foods in its First-Class cabins on flights between the United States and Mexico City. Passengers flying in Delta’s First-Class cabin durin...
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Asia’s airports stretch their retail and leisure wings

Asia’s airports stretch their retail and leisure wings

Hosting tens of thousands of visitors per day, international airports offer a unique setting for retail and entertainment. Asian airports are eager to take advantage as an expanding middle class and the growth of budget carriers add fuel to fire,...
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The future of travel – ‘consumer and tech trends are merging’, but it is a ‘virtuous circle’

The future of travel – ‘consumer and tech trends are merging’, but it is a ‘virtuous circle’

It is a “virtuous circle,” explains travel technology specialist Amadeus. “As the technology gets better, what we can do with it gets better, the travel experience improves.” As Amadeus has highlighted in the publication of its top ten travel trends...
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British Airways Plans Huge Club Suite Cabin On Boeing 777-300ERs

British Airways Plans Huge Club Suite Cabin On Boeing 777-300ERs

British Airways has started a significant fleet renewal process that is set to finish in 2025. Part of this includes the refurbishment of its business class seat which will have the name ‘Club Suite’.  Up next on the schedule is...
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Inmarsat has high hopes for fitting GX to carriers across Asia-Pacific

Inmarsat has high hopes for fitting GX to carriers across Asia-Pacific

Inmarsat, which has high hopes for the region, says six AirAsia aircraft have been fitted with its GX Aviation Ka-band connectivity system. The service offers an improved experience over the Inmarsat  SwiftBroadband-powered texting solution on offer at Ai...
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Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews

Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews

Service quality is a multi-dimensional construct which is not accurately measured by aspects deriving from numerical ratings and their associated weights. Extant literature in the expert and intelligent systems examines this issue by relying mainly on such con...
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Will This New Airplane Seat Design Make It Easier to Sleep in Economy Class?

Will This New Airplane Seat Design Make It Easier to Sleep in Economy Class?

CNN Travel reported on an innovative new seat design that would allow passengers flying in constricting coach seats a little extra comfort and even privacy. The new seat styling, dubbed the ‘Interspace Seat Concept’ comes from Universal Movement, an offs...
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You’ve Missed Your Flight – Now What?

You’ve Missed Your Flight – Now What?

Each day thousands of passengers miss their flight. On Friday I spent the day with British Airways learning what goes into training the airline’s wonderful cabin crew. 1. Don’t panic Before accepting any change fees demanded by the airline, it...
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Air Canada and Aeroplan: System issues continue to frustrate customers

Air Canada and Aeroplan: System issues continue to frustrate customers

The continuing issues with Air Canada and Aeroplan bookings after Air Canada’s backend system update have meant that customers trying to book award tickets, make seat changes or otherwise alter their reservations are still having trouble. To confirm thi...
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