Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews

Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews

The airline industry operates in a highly competitive market, in which achieving and maintaining a high level of passenger satisfaction is seen as a key competitive advantage. This study presents a novel framework for measuring customer satisfaction in the airline...
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The Boeing 777X To Offer Dreamliner Style Dimmable Windows

The Boeing 777X To Offer Dreamliner Style Dimmable Windows

Boeing is set to offer electronically dimmable windows (EDWs) on its upcoming 777X aircraft. This follows the plane manufacturer’s implementation of similar panels on its 787 Dreamliners. This innovation is often referred to as smart glass for the way that.....
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Best, Worst US Airlines for Customer Service

Best, Worst US Airlines for Customer Service

Almost everyone has had a terrible airline experience at some point in their life. However, the numbers show that not all carriers are created equal when it comes to customer service. Hawaiian Airlines (86.5 percent), Delta Air Lines and (82.4...
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How Delta Plans to Best Its Record-Setting Year

How Delta Plans to Best Its Record-Setting Year

Delta’s fourth quarter was also strong, with the airline reporting net income of $1.1 billion, up about 8 percent year-over-year, on total revenues of 11.4 billion. Delta executives said they’ll work this year to increase revenue from existing areas of...
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Parallel Reality experience to be trialled at Detroit Metropolitan Airport

Parallel Reality experience to be trialled at Detroit Metropolitan Airport

Delta Air Lines will launch Parallel Reality at Detroit Airport, allowing multiple travellers to see personalised content on a single digital screen. The new technology allows multiple travellers to see personalised content tailored to their unique journey on ...
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How Auckland Airport Is Using Technology To Improve Turnarounds

How Auckland Airport Is Using Technology To Improve Turnarounds

According to a recent press release, Auckland International Airport is one of the fastest-growing airports in Australasia. Auckland Airport, along with many other airports around the world, is embracing a concept called Airport Collaborative Decision Making (A...
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How Airlines Get Airport Slots; Why They Cost So Much

How Airlines Get Airport Slots; Why They Cost So Much

Airport slots are an important part of many airline’s operations. Put simply, they give an airline the right for an aircraft to take off and land at a specific airport at a designated time. At busy airports, these naturally have...
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Meet the robots that may be coming to an airport near you

Meet the robots that may be coming to an airport near you

Robots are staffing airports around the world and performing such tasks as check-in, security and concierge services. The carrier is trying out a pair of autonomous robots that can guide passengers around Terminal 5. It’s one of the latest examples...
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British Airways to trial AI Robots at Heathrow’s terminal 5

British Airways to trial AI Robots at Heathrow’s terminal 5

The robot can also interact with travelers in multiple different languages. British Airways just announced that it plans to test AI-powered robots at London Heathrow Airport’s Terminal 5. If successful, British Airways may use AI-powered robots at many oth...
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Aviation 2019: Good Things to Remember

Aviation 2019: Good Things to Remember

The year of 2019 has brought the aviation industry a number of tough challenges, indeed. Issues related to aviation safety, decreasing trust in the most reliable aircraft manufacturers and regulatory authorities, a large number of aviation companies going bank...
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