What the Increasing Accessibility of Air Travel Means for Airlines and Airports

What the Increasing Accessibility of Air Travel Means for Airlines and Airports

The number of air passengers is skyrocketing as more affordable airlines, new technologies, and increasing urbanization are making air travel more accessible than ever before. This sounds like good news for airlines, airports, and other players in the sector, but...
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Vietnam Airlines introduces A350 inflight Wi-Fi

Vietnam Airlines introduces A350 inflight Wi-Fi

Vietnam Airlines plans to debut its first inflight Wi-Fi internet connectivity on selected international and domestic flights this week. The Vietnam flag carrier said the service will also be the first such offering in Vietnam, and will be available on some ...
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Could Airlines Replace Overhead Bins With Beds?

Could Airlines Replace Overhead Bins With Beds?

Long-haul flying comes in many different flavors. On one hand, some airlines offer excellent first and business class products. On the other, economy class can be a grueling long-haul experience. But, what if the bin space could instead occupy room underneath...
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Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

This study is aimed to assess the quality of service provided by Malaysia Airlines and its impact on overall customer satisfaction. This study employed a convenience sampling method for collecting data from 460 respondents using a self-administered questionnai...
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How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers

How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers

Airlines must move beyond static offers to dynamic, personalized offers that not only take into account what a customer wants, but also what a customer might be willing to pay for it. According to Skift and Sabre, “airlines and travel...
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Manchester airport launches luggage collection service with Airport

Manchester airport launches luggage collection service with Airport

  Manchester airport has launched a new partnership with Airportr, allowing travellers to have luggage collected from their home, office or hotel and checked in at the airport ahead of departure. Customers are sent IATA bag receipts after airport screenin...
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Air France boosts cabin bag storage space

Air France boosts cabin bag storage space

Air France is set to increase the size of luggage compartments in the cabins of its Airbus A320 fleet after signing an agreement with Safran Cabin. The new compartments will be available on the airline’s domestic and European network, with...
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Meeting the needs of disabled air passengers: Factors that facilitate help from airlines and airports

Meeting the needs of disabled air passengers: Factors that facilitate help from airlines and airports

With the number of impaired air passengers having increased globally, air service providers may have the potential to create a lucrative niche market. However, it is less clear what the service needs of these passengers are as well as providing...
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Passengers’ intentions to use low-cost carriers: An extended theory of planned behavior model

Passengers’ intentions to use low-cost carriers: An extended theory of planned behavior model

The purpose of this paper is to develop and test an extended research model based on the theory of planned behavior (TPB) that identifies factors influencing the intention to use low-cost carriers (LCCs) in China. A survey of 596 passengers...
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Cathay Pacific Now Serves Vegan Pork On In Flight Menus

Cathay Pacific Now Serves Vegan Pork On In Flight Menus

Cathay Pacific is partnering with Green Monday in order to provide the new vegan pork meals. From October, business class travelers on long-haul Cathay Pacific flights departing from Hong Kong will be able to order Omnipork Bolognese with Garganelli Pasta. I...
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