Mobile Passport: A Growing App to Help Beat Long Customs Lines

Mobile Passport: A Growing App to Help Beat Long Customs Lines

This free – yes free – mobile app is quickly becoming utilized at most major airports and saving travelers, and customs agents, tons of time. I always look over at these short lines enviously as people are expedited through the...
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Philippine Airline Cebu Plans to Pack the Most Flyers Per Plane Ever

Philippine Airline Cebu Plans to Pack the Most Flyers Per Plane Ever

Cebu Air Inc. the Philippines’ biggest budget carrier, said it was moving kitchens and bathrooms on some new aircraft to cram in a record 460 seats, 20 more than the plane’s current maximum. It’s part of a broader push, particularly...
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Determining important attributes for assessing the attractiveness of airlines

Determining important attributes for assessing the attractiveness of airlines

The attractiveness of airlines is a topic of great interest to researchers and professionals wishing to understand the ability of airlines to attract and satisfy air passengers. This study aims to develop a model to measure the importance of airline...
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Variations in airline passenger expectation of service quality across the globe

Variations in airline passenger expectation of service quality across the globe

This study explores the interdependence between passenger travel experience and service quality in the airline industry for ten geographical regions across the globe. We extract 40,510 passenger reviews and rating information from Skytrax dataset between Octob...
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Opinion: How digital and mobile technology is changing airport engagement

Opinion: How digital and mobile technology is changing airport engagement

Digital and mobile technology is changing the way passengers travel through airports and how they engage with their surroundings. Digital has revolutionised the way that consumers navigate their journeys. Mobile has gone from being a communication accessory to...
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Norwegian Air Becomes First Low-Cost Long-Haul Carrier in the U.S. to Offer Biometric Boarding

Norwegian Air Becomes First Low-Cost Long-Haul Carrier in the U.S. to Offer Biometric Boarding

Norwegian Air, the World’s Best Low-Cost Long-Haul Airline, has become the first low-cost, long-haul carrier to introduce fast and secure next generation facial boarding technology at Los Angeles Airport (LAX), partnering with Vision-Box to offer a world-cla...
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Landing Gear and Airframe Heavy MRO Demand in Western Europe: 2019-28

Landing Gear and Airframe Heavy MRO Demand in Western Europe: 2019-28

The total landing gear MRO demand in Western Europe for the 10-year forecast period is projected at slightly more than $2 billion. The demand for airframe heavy maintenance is at a compound annual growth rate of 1.8% over the next...
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Enhancing customer experience to boost non-aeronautical revenues

Enhancing customer experience to boost non-aeronautical revenues

Technological change and the airport business Airport managers are recognizing the importance of non-aeronautical revenue in diversifying their revenue streams beyond aeronautical sources, as they strive to provide more space or maximize existing space to cate...
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Robots to aid passengers checking in luggage at Dallas Fort Worth

Robots to aid passengers checking in luggage at Dallas Fort Worth

Travellers at Dallas Fort Worth International Airport (DFW) may soon hand their checked bags to a robot rather than a baggage attendant. The airport is testing autonomous robot vehicles in its international terminal to assist passengers who recheck bags after....
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Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Empowering airline employees with the appropriate tools is imperative for driving real personalization and loyalty in the future. An increasing number of airlines are now recognizing that they can use data and technology to drive personalization – but de...
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