TPConnects helps airlines improve travel retailing experience by achieving IATA ONE Order Certification

TPConnects helps airlines improve travel retailing experience by achieving IATA ONE Order Certification

TPConnects, a new generation global travel technology provider to the airlines and travel sellers, announced that TPConnects was granted “ONE Order Capable” status as an Order Management System for its ONE Order-based solution, under the ONE Order Certification Program. ONE...
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Performance of Hub and Spoke Networks of Selected Airlines

Performance of Hub and Spoke Networks of Selected Airlines

Nowadays, we recognize two principal concepts of network structures: Hub and spoke and Point-to-point. The Hub and spoke concept is subject of this paper. Simple benchmarking of hub and spoke operations of selected airlines and their performance at respective ...
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ACI develops world’s first airport customer experience accreditation program

ACI develops world’s first airport customer experience accreditation program

Airports Council International (ACI) has developed the first Airport Customer Experience Accreditation program, which offers a common definition and framework for customer experience management, and the Airport Customer Experience Professional Designation Prog...
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Mobile technology: the answer to better baggage handling

Mobile technology: the answer to better baggage handling

Mobile technology will bring far better baggage handling. This is a crucial focus for the air transport industry as passenger numbers grow, says the SITA 2019 Passenger IT Insights report. How baggage management is changing, with passengers set to see...
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17 innovations that can improve the passenger experience

17 innovations that can improve the passenger experience

In our efforts to find innovation in every corner of the air transport industry, we explored some of the solutions that can help to improve the airport terminal. Defined by a strong focus on new biometric-enabled, self-service and data-driven solutions...
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New Airline Distribution Tech Will Allow Agencies to Improve Customer Experience

New Airline Distribution Tech Will Allow Agencies to Improve Customer Experience

The airline retail ecosystem appears to be overcoming the New Distribution Capability-related teething troubles and is finally getting the technical details right. Travel agencies will begin to see some real benefits from International Air Transport Associatio...
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Lessons learnt from the market for air freight ground handling at Amsterdam Airport Schiphol

Lessons learnt from the market for air freight ground handling at Amsterdam Airport Schiphol

On 16 April 2013, the European Parliament adopted a new, amended airport ground handling Regulation, which will replace the old Directive 96/67 EC on ground handling services. The new Regulation will further open up European airports for competition on the gr...
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Singapore Airlines to increase inflight sustainability efforts

Singapore Airlines to increase inflight sustainability efforts

Singapore Airlines (SIA) is stepping up its inflight sustainability initiatives, by introducing new efforts to reduce food waste and cutting back on plastic products. At the SIA’s World Gourmet Forum, the flag carrier said it would introduce automated data ...
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United Becomes First Airline to Add Gender Identifications for Non-Binary Flyers

United Becomes First Airline to Add Gender Identifications for Non-Binary Flyers

United is the first U.S. airline to let its passengers pick a gender option other than male or female when booking tickets. Delta and other carriers said last month that they plan to make similar moves shortly. Collected and summarized...
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Current Trends in Airport Ground Transportation

Current Trends in Airport Ground Transportation

As a result of the swift and dramatic trend of Transportation Network Company (TNC) use at airports, the ultimate winner is the airport consumer. The user now has more options for airport parking and car rentals, taxis, and other traditional...
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