Almost everyone has had a terrible airline experience at some point in their life. However, the numbers show that not all carriers are created equal when it comes to customer service.
Hawaiian Airlines (86.5 percent), Delta Air Lines and (82.4 percent) and Minneapolis-based regional carrier Endeavor Air (81.9 percent) lead the way in terms of the highest percentage of on-time arrivals while ExpressJet (70 percent), Frontier Airlines (72 percent) and JetBlue (72 percent) fared the worst.
ExpressJet also had the highest percentage of canceled flights at 4.7 percent, followed by Envoy Air (3.8 percent) and Mesa Airlines (3.1 percent). Skywest Airlines (5 per 10,000 passengers and 153 total), Endeavor Air (4 per 10,000 passengers and 36 total) and Southwest Airlines (3 per 10,000 passengers and 473 total) were among the least criticized.
With international air travel growing by 4.5 percent last year, struggling airlines might not be under as much pressure as it seems to step up their customer service.
Collected and summarized from the source below by Minh Pham https://www.travelpulse.com/news/airlines/best-worst-us-airlines-for-customer-service.html