How much do consumers really value air travel on-time performance, and to what extent are airlines motivated to improve their on-time performance?

How much do consumers really value air travel on-time performance, and to what extent are airlines motivated to improve their on-time performance?

This paper estimates the value consumers place on air travel on-time performance (OTP), and the extent to which airlines are motivated to improve their OTP. We find robust evidence that consumers value OTP and are willing to pay to avoid delays....
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ADB SAFEGATE Delivers Safer Routing and Guidance with Innovative, Intelligent Taxiway Light

ADB SAFEGATE Delivers Safer Routing and Guidance with Innovative, Intelligent Taxiway Light

ADB SAFEGATE is showcasing its RELIANCE Red/Green Taxiway Centerline Light at inter airport Europe 2019. Based on the RELIANCE modular approach and the company’s unique IQ intelligent (internal ILCMS remote technology) lighting platform, the light comes in a...
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Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

This study is aimed to assess the quality of service provided by Malaysia Airlines and its impact on overall customer satisfaction. This study employed a convenience sampling method for collecting data from 460 respondents using a self-administered questionnai...
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How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers

How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers

Airlines must move beyond static offers to dynamic, personalized offers that not only take into account what a customer wants, but also what a customer might be willing to pay for it. According to Skift and Sabre, “airlines and travel...
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Manchester airport launches luggage collection service with Airport

Manchester airport launches luggage collection service with Airport

  Manchester airport has launched a new partnership with Airportr, allowing travellers to have luggage collected from their home, office or hotel and checked in at the airport ahead of departure. Customers are sent IATA bag receipts after airport screenin...
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Parts Excluded From Imminent Airbus Tariffs

Parts Excluded From Imminent Airbus Tariffs

Recent approval from the World Trade Organization for the U.S. to impose tariffs on imports of Airbus aircraft in response to EU subsidies has prompted a howl of anguish from U.S. carriers with big orders, but the ruling’s effect on...
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The Boeing 797 Could Revolutionize Air Travel – If It Gets Built

The Boeing 797 Could Revolutionize Air Travel – If It Gets Built

The proposed new midsize airplane (NMA) from Boeing, also known as the Boeing 797, promises to bring new capabilities and new benefits to air travel. In theory, it should slot neatly between the 737 and 787 families, to cater to...
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Fieldforce Inc. Deploys its Network Platform Supporting SmartSky’s Air-to-Ground Network

Fieldforce Inc. Deploys its Network Platform Supporting SmartSky’s Air-to-Ground Network

Fieldforce Inc. has deployed the Fieldforce platform to streamline the rollout of next generation airborne communications provider SmartSky Networks’ air-to-ground platform. The Fieldforce platform has been customized to map to SmartSky’s existing processe...
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Cathay Pacific Now Serves Vegan Pork On In Flight Menus

Cathay Pacific Now Serves Vegan Pork On In Flight Menus

Cathay Pacific is partnering with Green Monday in order to provide the new vegan pork meals. From October, business class travelers on long-haul Cathay Pacific flights departing from Hong Kong will be able to order Omnipork Bolognese with Garganelli Pasta. I...
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The Future Of Paying For Airline Tickets – An Interview With CellPoint Digital

The Future Of Paying For Airline Tickets – An Interview With CellPoint Digital

The recent move by Southwest Airlines to introduce Apple Pay for tickets and ancillary services has widely been regarded as a benchmark of modern times. With many customers almost expecting to be able to use their favorite payment method, It’s...
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