Artificial intelligence for airlines? Ask WestJet

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Canadian airline, WestJet has announced Juliet, its digital travel assistant available on Google Assistant, which can give customers a hands-and screen-free way to have their questions answered on the day of travel. To chat with Juliet, guests need only say “Hey Google, ask WestJet” to get started.

Juliet can provide quick answers for managing itineraries, travel documentation and ID requirements, along with information on how to travel with pets and service animals. Powered by artificial intelligence, Juliet has been learning for the past 16 months and Google Assistant was selected for her platform based on user data and research. Customers can also chat with Juliet on Facebook Messenger.

Collected and summarized from the source below by Minh Pham