Air passengers express high satisfaction 31 May 2019 Travel

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Traditional carriers are seeing the highest levels of satisfaction, with this segment enjoying a 22-point increase in overall satisfaction in 2019 compared with 2018, while the low-cost segment, while it has higher overall satisfaction than the traditional segment, declined six points between last year and this year.

While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations.

Collected and summarized from the source below by Quynh Hoa