Frost & Sullivan: Data Analytics Can Attack MRO Waste

Frost & Sullivan: Data Analytics Can Attack MRO Waste

How much could data analytics really reduce airline costs, especially MRO costs? Technical operations, or MRO, comes second with about $26 billion in waste. Flight operations, including excess fuel use, accounts for the other $12 billion in unnecessary costs. Airlines...
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Are Flag Carriers Going Out Of Style?

Are Flag Carriers Going Out Of Style?

Around the world, a number of flag carriers are seeing dire times. On the other hand, a number of others are flourishing beyond belief. However, the rise of other private enterprises also begs the question, are flag carriers relevant in...
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A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement

Measuring customer satisfaction is a key element for modern businesses as it can significantly contribute to a continuing effort of service quality improvement. In order to meet customer expectations and achieve higher quality levels, airlines need to develop ...
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The impact of a baggage fee waiver on airline choice: Evidence from the Washington-Baltimore region

The impact of a baggage fee waiver on airline choice: Evidence from the Washington-Baltimore region

Using the revealed choices of airline passengers assessed from survey data, we investigate the impact of baggage fees (or baggage fee waivers (BFW)) on airline choice. We find that when segmenting passengers, the BFW is a significant inducement for passengers....
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