Using job design to motivate employees to improve high-quality service in the airline industry

Using job design to motivate employees to improve high-quality service in the airline industry

Drawing on the self-determination theory (SDT), this study explores the impact of job design (perceived social impact and beneficiary contact) on the psychological state of motivation to benefit others’ lives and to further improve service quality. With data collected from 235...
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Development of a model for assessing the level of flight safety in an airline using concept of risk

Development of a model for assessing the level of flight safety in an airline using concept of risk

The main goal of maintaining an adequate level of safety in an airline is to develop measures for analyzing, evaluating and taking necessary actions to reduce risks to an acceptable level and control them. International Civil Aviation Organization (ICAO), reco...
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Why U.S. Airline Carbon Emissions Keep Rising

Why U.S. Airline Carbon Emissions Keep Rising

U.S. airlines are increasing their emissions of climate-changing gases much faster than they are boosting fuel efficiency, according to an environmental group’s report. The International Council on Clean Transportation said Thursday that carbon dioxide emiss...
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Airlines Financial Monitor June–July 2019

Airlines Financial Monitor June–July 2019

Key points • Second quarter financial performance improved in the N American region, which is dominating the relatively small sample of airlines that have reported so far. Profit margins are still falling in Europe and, outside India, in much of...
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Airbus is introducing a feature on its new planes to track everything you do, including how often you use the bathroom

Airbus is introducing a feature on its new planes to track everything you do, including how often you use the bathroom

Airbus is trialing a new Internet of Things platform on its A350-900 test plane, which connects elements of the plane, including the seats, overhead bins, meal trolleys, and lavatories, to passengers and crews aboard the plane. The company says data collected...
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Delta Air Lines Expands Facial Recognition Technology to LAX

Delta Air Lines Expands Facial Recognition Technology to LAX

  Fight for the Future, a nonprofit group opposed to online censorship, told the Los Angeles Times it is against facial recognition. “We’ve already seen high-profile data breaches where airport facial recognition databases were hacked and exposed”. ...
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Airline-driven ground delay programs: A benefits assessment

Airline-driven ground delay programs: A benefits assessment

The goal of this paper is to present and rigorously quantify the potential benefits of using airline-driven decision-making methods for GDP (the ground delay program) design compared with existing centralized methods, in a real-world setting. Airline recovery ...
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Analyzing airport security checkpoint performance using cognitive agent models

Analyzing airport security checkpoint performance using cognitive agent models

This paper contributes to filling this gap by identifying and quantifying relations and trade-offs between the detection performance of illegal items and the average queuing time at airport security checkpoints. These relations and trade-offs were analyzed by ...
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Reliability and operations: Keys to lumpy aircraft spare parts demands

Reliability and operations: Keys to lumpy aircraft spare parts demands

This study provides unique new insights into the reasons for lumpy aircraft spare parts demands, and identifies opportunities to improve the regularity of aircraft spares demands. The study develops its unique insights into aircraft spare parts demands by cons...
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Pollution abatement costs change decomposition for airlines: An analysis from a dynamic perspective

Pollution abatement costs change decomposition for airlines: An analysis from a dynamic perspective

Then we propose a Dynamic Environmental DEA model to calculate the pollution abatement cost change indexes, which are decomposed into technical change index, input level change index and undesirable output production change index. The main findings are: (1) De...
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